Privacy Policy

This Privacy Policy explains how Creston Markets ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and platform. By registering for an account or otherwise using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following categories of information:

• Account registration details: your full name, email address, phone number, and country of residence, provided when you create an account.
• Identity verification (KYC) documents: government-issued identification and any other documents you submit to verify your identity, as required by our compliance obligations.
• Financial activity: records of deposits, withdrawals, plan selections, and account performance associated with your account.
• Referral activity: if you participate in our referral program, we record referral relationships and associated commission activity.
• Communications: any messages you send us through support tickets or our contact form.
• Technical information: standard web request data such as browser type, device information, and IP address, collected automatically as part of normal website operation.

How We Store Your Data

Your account information is stored in a secured, access-controlled database, protected by strict data-isolation policies that restrict access so that, in the ordinary course of using the platform, you can only access your own data (and platform administrators can access what is necessary to operate and support the service).

KYC identity documents you submit are stored in a private, access-restricted storage system that is not publicly accessible. Access to these documents is granted only through short-lived, secure links generated on demand for authorized viewing (such as our compliance team reviewing your submission), and these links expire automatically after a short period.

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Verify your identity and meet applicable regulatory and compliance obligations
• Process deposits, withdrawals, and calculate referral commissions
• Communicate with you about your account, transactions, and support requests
• Maintain the security and integrity of the platform
• Improve our services over time

Data Retention

We retain your personal information for as long as your account remains active, and for a reasonable period afterward as necessary to comply with our legal, regulatory, tax, and recordkeeping obligations, resolve disputes, and enforce our agreements. KYC documents in particular are typically subject to longer statutory retention requirements common to regulated financial services.

Who Can Access Your Data

Access to your personal information is limited to Creston Markets personnel who need it to operate the platform, verify identity, process transactions, or provide support. We do not sell your personal information. We may share information with third-party service providers who help us operate the platform (such as our infrastructure and hosting providers), and where required by law, regulation, or a valid legal process.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and regulatory retention obligations
• Object to or restrict certain processing of your information

To exercise any of these rights, please contact us using the details on our Contact page.

Cookies

Our website uses cookies for essential site functionality. See our Cookie Policy for details.

Security

We take reasonable technical and organizational measures to protect your personal information, including database-level access controls and secure, time-limited access to sensitive documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out via our Contact page or support@crestonmarkets.com.